Social Security Administration
DCARO, Office of Analytics & Improvements
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Summary
Serves as a Management and Program Analyst in the Office of Analytics and Improvements (OAI) working as an advisor to the Director to identify Continuous Improvement initiatives as they relate to the Agency's five dimensions of quality (accuracy, productivity, cost, timeliness, service) and the SSA mission.
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Overview
- Accepting applications
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Open & closing dates
05/27/2024 to 05/31/2024
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Salary
$117,962 - $153,354 per year
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Pay scale & grade
GS 13
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Locations
4 vacancies in the following locations:
- Washington, DC
- Woodlawn, MD
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
Not required
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time - Flextime, Alternate work schedules may be available
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Service
Competitive
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Promotion potential
None
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Job family (Series)
0343 Management And Program Analysis
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Supervisory status
No
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Security clearance
Not Required
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Drug test
No
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Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
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Trust determination process
Suitability/Fitness
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Announcement number
SH12416299
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Control number
792720400
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This job is open to
- Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee.
- The public U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Open to all US Citizens.
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Duties
- Uses Continuous Improvement methodologies (e.g. longitudinal data collection and analysis, process analysis, trend analysis, root cause analysis, etc.) to recommend, lead, facilitate and/or...
- [Cont'd]... support Continuous Improvement initiatives which are designed to improve the quality of SSA’s programmatic and administrative programs and workload processes.
- Plans, leads and or facilitates inter-component teams to identify processes amendable to the application of Continuous Improvement (CI) methodologies.
- Develops, negotiates and maintains communication between CI project team members.
- Ensures CI project team members are trained in the understanding and application of CI methodologies; directs CI project team activities toward recommending and implementing viable quality improvements to management, etc.
- Develops and maintains effective networks and working relationships within the organization and among SSA stakeholders.
- Initiates techniques to gain acceptance and understanding of management and enhance active participation in furthering total change.
- Continuously evaluates continuous quality objectives, policies, and intra/interprogram balances to reduce resistance to change, build participative management ownership, develop support, and...
- [Cont'd]... to help managers understand the strategic impact of cause and effect relationships in organizational systems.
- Identifies and helps to resolve conflicts and disagreements in a constructive manner to minimize negative impact. Encourages and facilitates cooperation and teamwork.
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Requirements
Conditions of Employment
- U.S. Citizenship required
- Selective Service Registration, if applicable (www.sss.gov)
- Fingerprinting and background and/or security investigation may be required
- Job offers are contingent on fingerprinting and background / security investigation results
- Selectees may be required to serve a 1 year probationary period
- Relocation expenses will not be paid
- All qualification requirements must be met by the closing date of the announcement
Qualifications
Your resume must include the following information:
- Full name of place of employment
- Full start and stop dates (e.g. 03/15/2018 - 09/27/2023)
- Indication of Full or Part-time with hours worked included
Without the information above, we are unable to determine if you meet the requirements of having at least one year of experience. If this information is not provided, you will be marked ineligible for consideration.
Applicants must qualify for the series and grade of the posted position. Your resume must provide sufficient experience, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Your resume and supporting documents must specifically address the evaluation criteria for the position.
Describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Be clear, accurate and specific when describing your experience; e.g., list all positions separately, include full start and stop dates for each position, your work schedule (number of hours per week), your grade (if your position is federal), and a comprehensive description of the relevant duties you performed in each position. This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. Please submit a thorough resume that directly relates to this position. If your application materials do not demonstrate the knowledge, skills, abilities, AND specialized experience needed for this position, your application will be ineligible for further consideration.
Qualification standards and additional information for this position can be found here: General Schedule Qualification Standards (opm.gov)
To qualify for this GS-13 position, the applicant must have 52 weeks of specialized experience at, or equivalent to the Federal GS-12 level (or above)
,which is in or related to the work of the position to be filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience should include 1) Interacting with senior level authorities; 2) assisting in understanding requirements and constraints of high value or agency-wide projects or programs, quickly determine the appropriate level and scope of interaction required and 3) interpreting policies and processes to analyze/resolve issues.
ALL of this specialized experience is REQUIRED and must be explicitly documented/described in your resume or you will be disqualified from further consideration.
Education
This job does not have an education qualification requirement.
Additional information
Additional selections may be made for this vacancy six months from the closing date of this announcement.
This is a non-bargaining unit position.
This positionis eligible for telework in accordance with agency and office policy.
Relocation expenses will not be paid.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:
- Ability to plan, structure, and conduct business requirements elicitation to support continuous improvement initiatives.
- Ability to analyze complex business or system data and present findings orally and electronically to improve administrative programs and workload processes.
- Skill in using database to analyze and manipulate data.
- Ability to combine pieces of information to form general rules or conclusions to help managers understand the strategic impact of cause-and-effect relationships in organizational systems.
Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12416299
Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.
2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.
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Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
- proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
- proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.
VETERANS' PREFERENCE: If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD-214 member 4 copy preferred) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must contain dates and show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit an Application for 10-Point Veterans' Preference (SF 15) and the required documentation specified on the reverse of the SF-15. Applicants claiming derived preference must submit the SF-15 and the required documentation specified on the reverse of the SF-15. Preference will be granted based on the documents received.
Note: If you are a current active duty military member who does not have a DD-214 and are claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days of the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by or under the direction of military members' military personnel offices, unit commanders, or higher headquarters.
For more information visit the Vet Guide.
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To apply for this position, you must provide a complete Application Package which includes:
- Your Resume
- The Occupational Questionnaire
- Additional Required Documents, if applicable (see Required Documents section)
The complete Application Package must be submitted before midnight (EST) on 05/31/2024.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact OPE Staffing DCARO at OPE.Staffing.DCARO@ssa.gov.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
Agency contact information
OPE Staffing DCARO
Email
OPE.Staffing.DCARO@ssa.gov
Address
DCARO - OAI
6401 Security Blvd
Baltimore, MD 21235
USLearn more about this agency
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
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The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Criminal history inquiries
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Help
Required Documents
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
- proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
- proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.
VETERANS' PREFERENCE: If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD-214 member 4 copy preferred) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must contain dates and show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit an Application for 10-Point Veterans' Preference (SF 15) and the required documentation specified on the reverse of the SF-15. Applicants claiming derived preference must submit the SF-15 and the required documentation specified on the reverse of the SF-15. Preference will be granted based on the documents received.
Note: If you are a current active duty military member who does not have a DD-214 and are claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days of the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by or under the direction of military members' military personnel offices, unit commanders, or higher headquarters.
For more information visit the Vet Guide.
Help
How to Apply
To apply for this position, you must provide a complete Application Package which includes:
- Your Resume
- The Occupational Questionnaire
- Additional Required Documents, if applicable (see Required Documents section)
The complete Application Package must be submitted before midnight (EST) on 05/31/2024.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact OPE Staffing DCARO at OPE.Staffing.DCARO@ssa.gov.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
Read more
Agency contact information
OPE Staffing DCARO
OPE.Staffing.DCARO@ssa.gov
Address
DCARO - OAI6401 Security Blvd
Baltimore, MD 21235
US
Learn more about this agency
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
Read more
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Criminal history inquiries
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/792720400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
